A tweet from The UPS Store went viral after the company's joke about shredding kids' letters to Santa this holiday season didn't quite land.
In a tweet that has since been deleted, the package delivery company said Sunday, "If your child addresses a letter to the North Pole, you can leave it with us. We do shredding."
Some Twitter users compared UPS to popular Christmas antagonists like the Grinch and the Scrooge, calling the tweet "dark." Others saw the humor in the tweet.
@DustinGiebelThe UPS Store went dark
@jason_howertonThe Grinch just got fired from his social media gig and UPS deleted this tweet
@davepaisley"And his heart shrunk three sizes that day"
The tweet, intended as a marketing tactic for The UPS Store's shredding service, missed the mark with some customers, said spokeswoman Staci Reidinger.
"At the end of the day, we're not sitting here trying to offend anyone, we're trying to get people to just engage with us," Reidinger said. "And truly, we want people know that we do shredding."
The tweet was part of The UPS Store's shift to a lighter, "whimsical" personality on Twitter with the goal of increasing engagement, Reidinger said. The Sunday post had more than 3,000 retweets and 11,000 likes before it was deleted Monday afternoon.
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